| Date | | Message |
| 12:39 Jul 16 | alisonp | The configuration file upload was successful and restored service to the ATM switch. The latest version of the configuration has been remotely uploaded. Sevaral customers have confirmed service restoration. We continue to monitor. |
| 12:38 Jul 16 | alisonp | 3rd line engineers are at site and continuing their investigations. Engineers are attempting to load configuration files on a failed switch, whilst looking at possible re-routing options. We regret any inconvenience caused. |
| 08:35 Jul 16 | ashwell | We are aware that some Leased Line, Dedicated Internet Access, SDSL & PADSL customers may be experiencing difficulties connecting to the Internet. Engineers are treating this as high priority and are working to restore service as quickly as possible. We regret any inconvenience caused. |
| 07:51 Jul 16 | akinbayo | ome customers may be experiencing problems with their network services. Our engineers are treating this as a high priority with a view to restoring full service as soon as possible. We regret any inconvenience caused. |
| 15:10 Jul 14 | alisonp | The previously reported Broadband connectivity issues affecting some customers are now resolved. We regret any inconvenience this may have caused. |
| 13:31 Jul 14 | ashwell | We are aware that some Broadband customers may be experiencing difficulties connecting to the internet. BT have informed us of a major fault affecting multiple exchanges across the UK and will keep us updated with any progress. We regret any inconvenience caused. |
| 07:44 Jul 13 | cranfima | The connectivity issues affecting some Broadband customers in the Southeast, East of England and parts of London due to a fibre break are now resolved. Engineers have respliced all affected fibre and systems have recovered. Thus regrets any inconvenience caused. |
| 22:36 Jul 12 | cranfima | The connectivity issues affecting some Broadband customers in the Southeast, East of England and parts of London has been identified as a fibre break. Engineers continue to work to restore service. Thus regrets any inconvenience caused. |
| 20:02 Jul 12 | cokerak | Some broadband customers in the Southeast, East of England and London may be experiencing connectivity issues. Engineers are currently investigating. We regret any inconvenience caused |
| 16:16 Jun 30 | ialisonp | The previously mentioned broadband connectivity issues have been resolved. We regret any inconvenience caused. |
| 14:57 Jun 30 | alisonp | Update: The previously mentioned broadband connectivity issues have been resolved, although BT engineers are investigating a separate incident which may still impact some services. We regret any inconvenience caused. |
| 12:03 Jun 30 | alisonp | Update: The previously mentioned broadband connectivity issues, in the Edinburgh area, continue. BT 3rd line support have been engaged and parallel activities are underway to restore service. We regret any inconvenience caused. |
| 10:20 Jun 30 | alisonp | Please be aware that some Broadband customers, in the Edinburgh region, may be experiencing difficulties connecting. The area codes currently affected are - 01202, 01206, 01269, 01294, 01323, 01405, 01453, 01555, 01628, 01873, 01952, 0286632, 0286634, 13234 - however more may be affected. BT is making progress towards full restoration of Service. We regret any inconvenience caused. |
| 07:40 Jun 14 | bishopvi | The previously reported Broadband connectivity issues affecting a small number of customers is now resolved. We regret any inconvenience this may have caused. |
| 23:59 Jun 13 | bishopvi | Engineers continue to work to restore service to the small number of customers affected. Whilst service is expected to be restored throughout the night our next update will be at 8am. |
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