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Premier Broadband SDSL Managed





Benefits




  • SDSL provides performance that compares with Leased Lines connectivity but at a lower cost
  • It allows you to upload up to eight times as fast as traditional ADSL broadband
  • Engineer installed and fully managed router and service - everything you need to get you up and running
  • Service option provides additional reassurance where the connection is a business critical service.
  • SDSL is a more appropriate solution for businesses hosting mail, web or data servers and where the ability to send large files, for example, is a major dependency.
  • SDSL is a dedicated service, so no BT phone line is needed and the channel is not shared with voice traffic
  • Standards of Service offering high levels of performance. Find out more



Features




  • Business-grade broadband with a choice of dedicated use (1:1 ratio) or a very low contention rate of 5:1
  • A managed service element with target service levels for business critical applications
  • A wider choice of services – Demon Premier Broadband Managed includes a choice of bandwidth and configuration options. This means that there is now a service to match the differing needs of individual businesses
  • SDSL service options - provide equal bandwidths – at either 1Mbps or 2Mbps – for both upstream and downstream traffic
  • Domain Name - A domain name is supplied with the service and includes mail and web forwarding. These domain names are subject to availability
  • Peace of mind – 24 x 7 telephone and email support is available from our Internet specialists (calls charged at local rates from standard land lines)
  • Unrestricted TCP/IP traffic – 24 hours a day
  • Managed Router – A Cisco 1841 managed router (which will incur additional cost) is supplied pre-configured and allows for extranet reporting on bandwidth utilisation, CPU usage, data throughput and more.  This is supplied with free installation
  • Provides an 'always-on' connection (apart from downtime for maintenance or any outages)



Support




Demon Premier Broadband Managed service option provides additional reassurance where the connection is a business critical service.  It comprises:

  • A Service Level Agreement which provides target service availability levels of 99.5%
  • Extranet reporting of availability statistics
  • Rapid response times for end user fault resolution
  • Managed router services including on-site installation

Demon Premier Broadband managed SDSL benefits from 24 x 7 priority technical telephone support from our Internet specialists.



Technical info




Speed
The service operates at equal bandwidth – at either 1Mbps or 2Mbps – for both upstream and downstream traffic

Contention
 The service has two contention options: uncontended (i.e. 1:1); or 5:1

Installation
The Demon Premier Broadband SDSL service requires the installation of a dedicated copper connection by a BT engineer. A sole point of service will be provided that does not require a microfilter or support PSTN telephone calls. A THUS engineer will install the Cisco 1841 managed router. Provision of the service is subject to a BT survey on line length and quality.

Email
 SMTP mail is the standard for all customers (with NAT customers router configuration allows bi-directional SMTP traffic). Customers with requirements for POP3 mail can purchase one of our web hosting services

Domain Names
A domain name is supplied with the service and includes mail and web forwarding. These domain names are subject to suitable availability

IP address assignment
Demon Premier Broadband offers further flexibility through a choice of NAT configuration with one static IP address, or non-NAT configuration with different sized static IP blocks