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Premier Broadband ADSL Managed





Benefits




  • Engineer installed and fully managed router and service - everything you need to get you up and running
  • Demon Premier Broadband Managed ADSL service option provides additional reassurance where the connection is a business critical service.
  • Saves you time – lets you download files at up to 2Mbps and upload at up to 250Kbps
  • This ‘always-on’ ADSL service can exist on the same connection as a BT phone line, and enables the use of the phone at the same time as connecting to the Internet
  • Business-grade broadband with a choice of dedicated use (1:1 ratio) or a very low contention ratio of 5:1
  • ADSL is ideal for businesses with centrally managed applications shared across a network or those with outsourced hosting and higher incoming bandwidth needs
  • Standards of Service offering high levels of performance. Find out more



Features




  • A managed service element with target service levels for business critical applications
  • A wider choice of services – Demon Premier Broadband Managed includes a choice of bandwidth and configuration options. This means that there is now a service to match the differing needs of individual businesses
  • Managed Router – A Cisco 1841 managed router (which will incur additional cost) is supplied pre-configured and allows for extranet reporting on bandwidth utilisation, CPU usage, data throughput and more.  This is supplied with free installation
  • Peace of mind – 24 x 7 telephone and email support is available from our Internet specialists (calls charged at local rates from standard land lines)
  • Domain Name - A domain name is supplied with the service and includes mail and web forwarding. These domain names are subject to availability
  • Unrestricted TCP/IP traffic – 24 hours a day
  • Provision is subject to a site survey by BT
  • Provides an 'always-on' connection (apart from downtime for maintenance or any outages)



Support




Demon Premier Broadband Managed service option provides additional reassurance where the connection is a business critical service.  It comprises:

  • A Service Level Agreement which provides target service availability levels of 99.5%
  • Extranet reporting of availability statistics
  • Rapid response times for end user fault resolution
  • Managed router services including on-site installation

Demon Premier Broadband managed ADSL benefits from 24 x 7 priority technical telephone support from our Internet specialists.



Technical info




Speed
The service operates downstream at up to 2Mbps and upstream at up to 250Kbps. Always-on unmetered access * and unrestricted 24 hour TCP/IP traffic. Allows you to send and receive emails 24 hours a day

Contention
 The service has two contention options: uncontended (i.e. 1:1); or 5:1

Installation
 The service is installed by engineers who provide all the necessary equipment including a router – Cisco 1841 and micros filters. Broadband requires a standard analogue phone line provided by BT

Email
 SMTP mail is the standard for all customers (with NAT customers router configuration allows bi-directional SMTP traffic). Customers with requirements for POP3 mail can purchase one of our web hosting services

Domain Names
A domain name is supplied with the service and includes mail and web forwarding. These domain names are subject to suitable availability

IP address assignment
Demon Premier Broadband offers further flexibility through a choice of NAT configuration with one static IP address, or non-NAT configuration with different sized static IP blocks

* Apart from downtime for maintenance or any outages